Privacy Policy

Information we collect

When you send a service request, we collect the details you choose to provide, such as your name, email address, phone number, machine location and fault description. We use this information to respond to your enquiry and coordinate service.

The service-request form also records limited technical information, including your IP address, browser and device type, operating system, language, referring page, screen and browser-window size, timezone, and the date and time of submission. This helps us verify, troubleshoot and respond to enquiries and protect the form from misuse.

We use first-party website statistics to understand visits, pages viewed, traffic sources, link clicks, scrolling, approximate active time, form use and technical errors. Analytics does not set cookies or use localStorage or sessionStorage. Our server records the public IP address when available and broad browser, operating-system and device information to estimate visits. People sharing the same IP and browser can be counted together; one person using different browsers or networks can be counted separately. These estimates do not establish a visitor's identity. Essential session cookies keep the service-request form and staff sign-in working securely.

General traffic records do not include text entered into enquiry fields. When you submit an enquiry, its private record can link to that form page and an estimated visit, entry page, referring website and campaign information. Staff can review the details you submitted and whether the email service accepted the enquiry message. A shared IP address alone is not evidence that a particular person made another visit or enquiry. Traffic IP and detailed technical records are restricted to staff and are removed from older traffic records through our 90-day retention process; historical aggregate measurement remains available. Enquiry records are retained separately for business follow-up.

For public IP addresses, we use an IP-location provider to obtain an approximate location, timezone and network name. This sends the IP address to that provider over an encrypted connection. IP-derived locations are approximate and may identify only a city or broader region. Local, private and reserved IP addresses are not sent for lookup.

When the form is opened through a local or private connection, the browser may ask the same provider for its public IP address so the service request can distinguish that address from the local connection address. This optional lookup does not prevent the form from being submitted if it is unavailable.

How we protect it

We do not sell your personal information. Service requests and their technical information are stored securely for business follow-up and access is limited to people who need the information to respond. We retain information only for as long as reasonably required for those purposes.

To ask about information held about you, contact sales@espressodoctor.com.